PrivacyNotice

Who is responsible for your data

Under Türkiye's Personal Data Protection Law No. 6698 ("KVKK"), the data controller is Süleyman Bey Konağı ("the Konak"). Address: Karaali Mah. Akpınar Sok. No:32, 78600 Safranbolu, Karabük, Türkiye · E-mail: suleymanbeykonak@gmail.com · Phone: +90 545 108 58 78.

What this notice covers

This notice covers the suleymanbeykonak.com website and any contact you start from it (phone, WhatsApp, e-mail). Online bookings are made on a separate booking engine, which has its own privacy notice (see below). There is also a short note below on the data processed at the property during your stay.

Data processed on the website

• There are no forms, accounts or payment steps on this website; it never asks for your name or phone number.
• We don't use cookies, visitor analytics, advertising or retargeting tools, and we keep no record that identifies or tracks visitors.
• The website runs on a server operated for the Konak. For security and troubleshooting, the server keeps connection logs (IP address, date and time, page requested, browser details) for about 10 days. These logs aren't used to identify or track visitors.
• Fonts, photos and the introductory video are served from the website's own server; opening a page doesn't connect you to any third-party service.
• Google Maps loads only when you press "Show map" on the contact page; until then, no connection is made to Google. Once you do, Google processes connection data such as your IP address under its own privacy policy. Links that open Google Maps in a new tab take you to Google's own website.
• The website doesn't keep cookies or any other item (such as local storage) in your browser.

Online booking

The booking buttons on the website (such as "Book" and "Check availability") open the HMS Otel Programı booking engine used by the Konak (suleyman-bey-konagi.hmshotel.net) in a new tab. All the website passes on, in the address, is the dates you picked, the number of adults and children, and a tag showing that the visit came from this website — none of which identifies you on its own.

The name, contact and payment details you enter on the booking engine never reach this website or its server; they're processed under the booking engine's own terms and privacy notice, which you can read on the engine itself: https://suleyman-bey-konagi.hmshotel.net/en/kvkk. The details of a completed booking are used by the Konak to prepare for your stay.

Data processed when you contact us

When you call, message us on WhatsApp or send an e-mail, the information you share — your name, phone number or e-mail address, your message and details of your stay (dates, number of guests, arrival time, special requests) — is used to:

• answer your questions and tell you about availability
• make, change or cancel your booking
• prepare for your stay and any requests you have (such as your arrival time or room preference)
• meet our legal obligations, such as invoicing

Our WhatsApp links open the app with a draft message already filled in (for example, the room or dates you were looking at); nothing is sent until you press send, and you can change it as you like. Unless it's needed for your stay, please don't share sensitive data such as health information through these channels.

Data processed at the property

This happens at the Konak, not on the website: when you check in, the details on your identity document (such as your name, Turkish ID or passport number and nationality) are recorded and reported to the police or gendarmerie through the Identity Reporting System (KBS), as required by the Identity Reporting Law No. 1774. This is a legal requirement.

How we collect your data, and on what grounds

Your data is collected by non-automated means (phone calls, WhatsApp, e-mail and check-in at the property) and by automated means (server logs). It is processed on the following grounds set out in Article 5 of the KVKK:

• answering your questions, handling your booking and preparing for your stay: necessary to enter into or perform a contract (Art. 5(2)(c))
• identity reporting at check-in: expressly provided for by law, and necessary to comply with our legal obligations (Art. 5(2)(a) and (ç))
• invoicing and other statutory duties: necessary to comply with our legal obligations (Art. 5(2)(ç))
• server logs kept for the website's security: our legitimate interests, where these don't override your fundamental rights (Art. 5(2)(f))

Sharing your data

We don't share your data with third parties for marketing. It may be shared with competent public authorities where the law requires — for example, with the police or gendarmerie for identity reporting, or with the tax authorities. The website is hosted on a server operated for the Konak.

WhatsApp is a Meta Platforms service, and our e-mail address (Gmail) is provided by Google. When you message or e-mail us, your messages and files travel through their infrastructure, so they may be processed on servers outside Türkiye and are subject to that service's own privacy terms. If you'd rather avoid that, you can simply call us. Our Instagram and Facebook links also lead to third-party platforms; messages you send us there are subject to those platforms' own rules.

How long we keep it

Messages and booking details are kept for as long as they're needed for the purpose they were collected for, and for any period the law requires (for example, under tax law); after that they are deleted, destroyed or anonymised. Guest registration and identity-reporting records are kept for the periods set by the relevant legislation. Server logs are deleted automatically after about 10 days.

Your rights

Under Article 11 of the KVKK, you can apply to the Konak to:

• find out whether your personal data is processed, and request information about it
• learn the purpose of the processing and whether it is used accordingly
• know the third parties, in Türkiye or abroad, to whom it has been transferred
• ask for incomplete or inaccurate data to be corrected
• ask for your data to be deleted or destroyed under the conditions set by the KVKK
• ask for corrections or deletions to be passed on to third parties who received the data
• object to a decision against you that results solely from automated processing
• claim compensation if you suffer damage because of unlawful processing

How to apply

Send your request in writing to the Konak's address (Karaali Mah. Akpınar Sok. No:32, 78600 Safranbolu, Karabük, Türkiye), or e-mail it to suleymanbeykonak@gmail.com from an e-mail address you have previously given us, with enough information for us to verify your identity. You can also apply by registered electronic mail (KEP) or with a secure electronic or mobile signature. We reply free of charge within thirty days; if your request involves an additional cost, the fee set by the Personal Data Protection Board may apply.

If your request is rejected, you find our reply insufficient or we don't reply in time, you can complain to the Personal Data Protection Board within thirty days of learning of our reply, and in any case within sixty days of your application (KVKK Art. 14).

Changes

We update this notice when needed; the current version is always on this page.